Furniture and home goods carry real shipping weight and real damage risk, and customers know it. The site has to answer delivery, assembly, and returns before price, or the cart abandons at the shipping estimate.
Shipping costs calculated at checkout come as a shock, damaged-in-transit claims eat margin with no clear process, and there's no way to visualise a piece in someone's actual room before they commit to a $2,000 sofa.
Estimated delivery cost before checkout, not sprung on the customer at the last step where most carts are lost.
Dimensions, scale references, and where relevant an AR or room-preview tool — the thing that turns hesitation into a purchase.
Split-payment options for larger pieces, since a four-figure item is a different decision to a forty-dollar one.
Curb delivery versus in-room setup, priced and explained clearly rather than discovered after ordering.
Not everything on this list will fit you. The plan decides which ones do.
Large-item shipping is not the same problem as a small parcel. Proper freight quoting at checkout avoids the manual back-and-forth that currently delays orders.
A structured photo-and-claim process for transit damage protects margin and speeds up resolution compared to email threads.
Lets customers see scale in their own space before buying — the single biggest hesitation-killer for furniture specifically.
Buy-now-pay-later on big-ticket items measurably increases conversion on anything over a few hundred dollars.
A few more questions about how you actually run things, then we'll put together what we'd do and what it would take. Free, and yours to keep either way.
Start planning →Picks up where your conversation left off